Page 1 of 5 PRPF B6003: Personal Development & Career Planning Module Details Module Code: PRPF B6003 Full Title: Personal Development & Career Planning APPROVED Valid From: Semester 2 - 2014/15 ( February 2015 ) Language of Instruction: English Duration: 1 Semester Credits: 5 Module Owner:: Elizabeth Murray Departments: Unknown Module Description: This module is intrinsically linked to the overall philosophy of the programme, encompassing the key areas of personal and professional development. It integrates aspects of information and communications technology and is directly linked to the professional orientation and work placement components of the programme. The module aims to assist the learner to successfully participate in the transition to a new learning environment, to enhance learners motivation, employability and preparation for work experience. In addition the module will instil in the learner the value of personal development and self management and provide the knowledge, skills and competencies to produce a personal career plan for the hospitality industry. Page 2 of 5 Module Learning Outcome On successful completion of this module the learner will be able to: # Module Learning Outcome Description MLO1 Demonstrate the application of communication skills to a range of social and professional situations. MLO2 Use appropriate study skills, time management techniques, examination and group work practices to best effect. MLO3 Recognise the importance of self-awareness and acquire the skills of self appraisal in order to deal confidently with difficult situations in a learning work environment. MLO4 Recognise how his / her interpersonal skills and professionalism are perceived by and impact upon customers and colleagues MLO5 Appreciate the value and demonstrate the knowledge of career planning in a professional and personal context with particular reference to the tourism and hospitality industry MLO6 Outline and understand the key components of the hospitality and tourism industry MLO7 Employ a selection of proprietary, open source and cloud based software tools in an integrated manner to process information, while observing the rules of good digital citizenship. MLO8 Create high quality documents, including professional letters, memos, leaflets and small brochures as well as multi-page documents such as reports to a standard compatible with business requirements. Pre-requisite learning Module Recommendations This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named DkIT module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s). No recommendations listed Page 3 of 5 Module Indicative Content Personal skills for coping with life and work Learning to learn. The importance of self-awareness and self- motivation. Identifying individual needs and expectations. Developing interpersonal skills thus building confidence and self-esteem. Self-discipline and grooming Applied Communication Methods Written Communications: Reports; business correspondence. Oral Skills: Public speaking. Aural: effective listening, telephone skills. Non-Verbal Communications: how to read the situation. Application of Information technology. Social / Relationship Skills Working with people and teams. Group dynamics. Interpersonal aspects of communication at work. Cultural diversity. Conflict resolution (includes assertiveness) Career Planning Professionalism: definition, development of 'Professional Skill set' in the Hospitality Industry. Career aims, setting objectives. Devising a personal career plan. Recognising career opportunities The job application process - cover letter and CVs. Introduction to interview preparation and techniques. Career paths in the industry. Overview of the Tourism and Hospitality Industry The product (including grading systems) The people - including customers, service providers The economy Contemporary issues. The Irish Hospitality Experience - culture and heritage; visitor expectations. Creating a 'Welcome Business' Identification of your customer. Communications and Customer Care. How to greet your customers. Communications across cultures. Dealing sensitively with guests with special needs. Handling angry and difficult customers. Word Processing Editing, formatting, proofing and printing business documents to include mailmerge. Creating multi-page documents to include table of contents, indexes, footnotes and endnotes, citations, managing sources and creating a bibliography. Module Assessment Assessment Breakdown % Course Work 100.00% Module Special Regulation Assessments Full Time Course Work Assessment Type Continuous Assessment % of Total Mark 60 Marks Out Of 0 Pass Mark 0 Timing Every Second Week Learning Outcome 1,3,4,5,7,8 Duration in minutes 0 Assessment Description Students will successfully complete key communication competencies eg. IT application; business letter writing; email protocol; CV's; oral presentations; developing interpersonal skills; role plays. Assessment will be formative Assessment Type Continuous Assessment % of Total Mark 30 Marks Out Of 0 Pass Mark 0 Timing Week 7 Learning Outcome 1,2,3,6,7,8 Duration in minutes 0 Assessment Description Class-based group assignments (including individual presentation & written report) focused on aspects of the Irish Hospitality Industry Assessment Type Continuous Assessment % of Total Mark 10 Marks Out Of 0 Pass Mark 0 Timing Every Week Learning Outcome 1,3,4,5,7,8 Duration in minutes 0 Assessment Description Participation (including in class participation, contributions in group discussions and attendance) No Project No Practical No Final Examination Reassessment Requirement A repeat examination Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element. Page 4 of 5 Module Workload Workload: Full Time Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours Lecture Contact In class contact Every Week 4.00 4 Tutorial Contact Small group tutorial Every Week 2.00 2 Directed Reading Non Contact Work as directed by lecturer Every Week 3.00 3 Independent Study Non Contact Self Driected learning Every Week 4.00 4 Total Weekly Learner Workload 13.00 Total Weekly Contact Hours 6.00 This module has no Part Time workload. Page 5 of 5 Module Resources Recommended Book Resources Bolles, R.. (2014), What Color Is Your Parachute? 2014: A Practical Manual for Job-Hunters and Career-Changers, Ten Speed Press. Cotrell, S.. (2010), Skills for Success - Personal Development and Employability, 2nd. Palgrave Macmillan, UK. Cotrell, S.. (2013), The Study Skills Handbook, 4th. Palgrave Macmillan, UK. Heppell, M.. (2010), Five Star Service: How to deliver Exceptional Customer Service, Prentice Hall, UK. Guirdham, M.. (2011), Communicating Across Cultures At Work, 3rd. Palgrave Macmillan UK, [ISBN: 978-0-230-283]. Mehta, G.. (2007), The Welcome Business, Tourism and Travel in Ireland, Gill Macmillan, Ireland. McClave, H.. (2008), Communication for Business, 4th. Gill and MacMillan, Ireland. Twomey, S.. (2012), Customer Service in Ireland, 3rd. Gill Macmillan, Ireland. This module does not have any article/paper resources Other Resources [http://www.careerdirections.ie], National Framework Committee for Work Life Balance Policies. [http://www.careers4graduates.org/main.p html], Irish careers website (north and south). [http://www.careersworld.com], Irish career development website. [http://www.failteireland.ie], Failte Ireland. [http://www.worklifebalance.ie], National Framework Committee for Work Life Balance Policies. [http://www.tourismireland.ie], Tourism Ireland.