Resources for Seniors - Greater Sudbury (PDF)

Greater Resources for Seniors Together RESOURCES 2020 | 2021  Who to Call for Help 911 for police, fire and medical emergencies 311 to request or ask questions about municipal services including household garbage and recycling collection, road and water main repairs, taxes and more. If you think you have symptoms of COVID-19 or have been exposed call: • Your Family Doctor or Nurse Practitioner or • 705-671-7373 for the Health Sciences North COVID Assessment Centre or • 1-866-797-0000 (TTY 1-866-797-0007) for Telehealth Ontario Call 705-522-9200 to reach Public Health Sudbury & Districts for the most accurate and up-to-date information about COVID-19 symptoms, what to do and where to get help. Please leave a message. Public Health will return your call within 24 hours. Who do I call? Connect to local community and social services including transportation assistance, home support services, walk-in clinics, and more 211 Emergency number for police, fire and ambulance 911 Get information about City services 311 411 Look up a residential or business phone number Call 705-675-3333 to reach GOVA Transit for information about fares, schedules and routes. For additional copies of this book call 705-674-4455, ext. 2449. More information is available at greatersudbury.ca/COVID Submit your stories and ideas online at overtoyou.greatersudbury.ca  1 Stay safe. Stay informed. Stay positive. We’ll get through this together. TABLE OF CONTENTS Message from Members of Parliament...................................................... 2 Message from the Mayor........................................................................... 3 Shopping and Deliveries............................................................................ 4 Home Care ................................................................................................ 8 Mental Health / Emotional Support.......................................................... 12 Health Conditions / Support Groups........................................................ 15 Medical Care ........................................................................................... 18 Long-Term Care....................................................................................... 22 Financial Support..................................................................................... 23 Abuse / Safety ......................................................................................... 25 Emergency Food Programs..................................................................... 27 GOVA Public Transit................................................................................ 31 Greater Sudbury Public Library ............................................................... 33 Greater Resources for Seniors Together RESOURCES 2020 | 2021  2 Greater Together Resources for Seniors 2020 - 2021 NICKEL BELT MP MARC G. SERRÉ Nickel Belt MP Marc G. Serré introduced Motion M-106 that passed in the House of Commons to help develop Canada’s first National Seniors Strategy. The strategy paved the way to create Canada’s first Ministry dedicated to seniors in July 2018. Creation of the Ministry has helped advance increases in financial support for seniors living in poverty and has led to a national focus on housing for the elderly. By working closely with local seniors groups and hearing directly from seniors in Nickel Belt and Greater Sudbury, Mr. Serré continues to advocate for more support to ensure our local communities are age- friendly and to promote the physical, emotional and financial well-being of our aging populations. SUDBURY MP PAUL LEFEBVRE Seniors have made and continue to make valuable contributions to our communities, our workplaces and our families. C’est pourquoi nous sommes résolus à nous assurer que les programmes et services du gouvernement répondent aux besoins de la population vieillissante du Canada. Dans les dernières années, nous avons pris des mesures concrètes pour améliorer la santé et l’inclusion sociale des aînés et pour accroître le nombre de logements qui leur sont abordables et accessibles. We have increased investments in homecare services and in accessible and affordable housing to ensure our seniors can live as long as possible in their communities. We have also developed and launched Canada’s first ever National Housing Strategy, a 10-year, $40-billion plan that will give more Canadians, including seniors, a place to call home. As part of the Strategy, the Government will invest $2.2 billion over 10 years to tackle homelessness across Canada through Reaching Home, the redesigned federal homelessness program. Additionally, since 2004, the New Horizons for Seniors Program (NHSP) has funded close to 21,600 projects in hundreds of communities across Canada, with a total investment of more than $452 million. The NHSP supports projects that are led or inspired by seniors in their communities. In Sudbury, I am proud to say that dozens of organizations have received funding through the NHSP, and I thank them all for their commitment to working with and for older adults in Greater Sudbury. Paul Lefebvre is Member of Parliament for Sudbury and Parliamentary Secretary to the Minister of Natural Resources. Marc G. Serré is Member of Parliament for Nickel Belt and Chair of the Canadian Section of ParlAmericas (CPAM)  3 Stay safe. Stay informed. Stay positive. We’ll get through this together. MESSAGE FROM THE MAYOR We know the COVID-19 pandemic is worrisome. Staying informed can help us feel better about managing our daily lives in this new world. The City of Greater Sudbury is an active member of the Community Response to COVID for Older Adults Action Committee. The Health Sciences North East Specialized Geriatric Centre leads this committee, in partnership with multiple community agencies. Our goal is to address the needs of older adults and to address any gaps that stand in the way of maintaining health and wellness. One gap identified was the need for a community resource guide for older adults who do not feel comfortable with computer technology or without easy access to a computer. At the same time, we recognize there are many people in the over 65 set who do feel comfortable with computers. For those who prefer to use a computer, we have also created an online resource guide at www.greatersudbury.ca/COVID. It is our sincere hope that we have captured the most important information that you may need to navigate the challenges of avoiding crowds while maintaining your physical, mental and emotional health. The Government of Canada through the New Horizons for Seniors Program made this publication possible to help improve the well-being and social inclusion of our seniors. Many thanks to our community partners for their participation and support. SENIORS’ ADVISORY PANEL During COVID-19, there were many service reductions occurring in our community. This is especially concerning for our most vulnerable older adults. This document is a collaboration between community partners that want to assist in meeting the needs of older adults and the most vulnerable at risk during this trying time. Partners provided input on planning this document from a coordinated approach to service delivery to our community. On behalf of the Seniors’ Advisory Panel to Mayor and Council, we would like to thank our partners and all that contributed to this document. We hope you find this information useful. Co-Chair of the Seniors’ Advisory Panel Councillor Robert Kirwan Co-Chair of the Seniors’ Advisory Panel Barbara Nott Greater Sudbury Mayor Brian Bigger  4 Greater Together Resources for Seniors 2020 - 2021 This service is temporarily closed but is accepting applications for service upon reopening. Please note there is a waiting period to be accepted into the program once it reopens. Applicants must be 60 years and over, able to get in and out of the vehicle either independently or with the help of an escort, and unable to access other transportation options including public transit. Low cost fees are dependent on pick-up and drop-off locations. Canadian Red Cross – Seniors’ Transportation 705-525-1244 [email protected] Cost: $19 for large or $10 for small The Good Food Box is a non-profit community initiative which helps individuals and families access affordable fresh fruits and vegetables year-round. The program runs like a large buying club. Each month, customers pre-pay for a ‘Good Food Box’ of fresh fruits and vegetables. For more information, visit the website or phone the Good Food Box Coordinator. Good Food Box – Fresh Food 705-671-1941 ext. 258 [email protected] boxsudbury.ca goodfoodboxsudbury.ca SHOPPING & DELIVERIES During the COVID-19 pandemic, Public Health Sudbury & Districts recommends that people over the age of 70 and those who are immunocompromised stay home and use a delivery service or have a neighbour or family member shop for them. Many pharmacies/drug stores will deliver prescriptions to your home. If that is not possible, most grocery and drug stores have special hours for seniors and others who benefit from physical distancing. Not-for-profit Good Food Markets – Pop Up Produce goodfoodboxsudbury.ca The Good Food Market is a seasonal produce market that sets up weekly in neighborhoods. It operates on a not-for-profit basis, making it easier for customers to access a variety of fresh fruits and vegetables. @  5 Stay safe. Stay informed. Stay positive. We’ll get through this together. SHOPPING & DELIVERIES Volunteers continue to deliver meals; however, meals are delivered only to the door. Volunteers will wait in their car to ensure pickup. Clients are encouraged to order frozen meals as back-up. Grocery shopping and delivery are also available until March 31, 2021 for those unable to leave their homes. Please call 705-525-4554 to determine whether you are eligible and to register. Delivery is once a week on Wednesdays. Orders are taken over the phone: 9:30 a.m. to 12:30 p.m. 9:30 a.m. to 12:30 p.m. 9:30 a.m. to 12:30 p.m. 9:30 a.m. to 12:30 p.m. 9:30 a.m. to 12:30 p.m. [email protected] Ontario Community Support Program – Meal Delivery, Groceries, Prescriptions 211 ontariocommunitysupport.ca Meals on Wheels – Meal Delivery and Groceries Shannon Ketchabaw – Executive Director 705-525-4554 [email protected] Working with Meals on Wheels and other providers across the province to deliver meals, groceries, medicines and other necessities to low income seniors and those living with disabilities without family or neighbour support. Helping Hands Family Mission is designed to help people with food and other supplies to get them through the struggles in life. Call for more information. Valley View Helping Hands – Groceries and Necessities [email protected] This service provides dinner delivered four days a week at no charge. Contact Wendy Tyson for more information. Wahnapitae First Nation – Meal Delivery Wendy Tyson 705-858-7700 ext. 219 @ @ @  6 Greater Together Resources for Seniors 2020 - 2021 SHOPPING & DELIVERIES Aaron Taxi – Taxi Service 705-670-0000 Open daily 24 hours. Wheelchair taxis are available. It is requested that customers pre-book these vehicles to ensure availability and adequate service. Each vehicle can accommodate one wheelchair only. Wait times could get lengthy during peak times. Rigorous wash schedule in place for vehicles and all commonly touched surfaces are disinfected regularly by drivers. For profit Comfort Keepers 705-969-1777 Personal care, grocery and pharmacy delivery in Valley East and Capreol area. For Seniors Only 705-522-0679 Personal care, housekeeping, grocery and pharmacy delivery. Goshenite Seniors Services 705-698-5318 Personal care, housekeeping, grocery and pharmacy delivery. Approved transportation provider for ODSP. Grocery Guy - Grocery Shopping and Delivery 705-586-0848 [email protected] guydelivery.com Hours: 9 a.m. to 5 p.m. 9 a.m. to 5 p.m. 9 a.m. to 5 p.m. 9 a.m. to 5 p.m. 9 a.m. to 5 p.m. 9 a.m. to 5 p.m. Closed Charge: Dependent on size of order. Call for rates. Stores: Personal shopping and delivery service. Lockerby Taxi – Delivery 705-522-2222 Open daily 24 hours. Wheelchair taxis are available. It is requested that customers pre-book these vehicles to ensure availability and adequate service. Each vehicle can accommodate one wheelchair only. Taxi transportation for up to three people per vehicle. Orders for delivery must be prepaid. Rigorous wash schedule in place for vehicles and all commonly touched surfaces are disinfected regularly by drivers. Drivers wear gloves and masks. @  7 Stay safe. Stay informed. Stay positive. We’ll get through this together. SHOPPING & DELIVERIES Hours: 11 a.m. to 11 p.m. 11 a.m. to 11 p.m. 11 a.m. to 11 p.m. 11 a.m. to 11 p.m. 11 a.m. to 11 p.m. 11 a.m. to 11 p.m. 11 a.m. to 9 p.m. Charge: Dependent on size of order. Call for rates. Stores: Convenience stores, Fast Food, Grocery Stores, Pharmacies, Alcohol, Restaurants Takeout Taxi Deliveries – Grocery, Convenience Store, Prescriptions, Fast Food, Restaurants, Alcohol Shopping and Delivery 705-988-4666 takeouttaxisudbury.ca  8 Greater Together Resources for Seniors 2020 - 2021 Sometimes a little extra help is needed to stay safe and independent within a home setting. The following resources are available for errands, shopping, companionship, housekeeping, safety, wellness and personal care. Hours: 8:30 a.m. to 4:30 p.m. 8:30 a.m. to 4:30 p.m. 8:30 a.m. to 4:30 p.m. 8:30 a.m. to 4:30 p.m. 8:30 a.m. to 4:30 p.m. Referrals can be made by family, caregivers, healthcare providers, and primary/specialty care partners by telephone, fax, or online. BSO provides specialized services for older adults living with or at risk of responsive behaviours that may be a result of a neurocognitive disorder (e.g. dementia, delirium); mental health; substance use; and/or other neurological conditions. BSO offers behavioural assessments and treatments, transitional care planning, education, support, and linkages to specialty care. Enhanced support and coaching is also available for family, caregivers, and healthcare providers. Behavioural Support Ontario – Specialized Geriatric Service 1-855-276-6313 nebso.ca Not-for-profit ICAN 705-673-0655 [email protected] ican-cerd.com Independence Centre and Network is a non-profit, registered charity that provides a variety of services, resources and support systems in both English and French. Most referrals are made through the LHIN HCC. There may be a cost associated with individual services; however, we offer many services free of charge. We provide assistance to live independently and inclusively in the community through individualized support and rehabilitation services. Services include post stroke transitional care, assisted living for high-risk seniors, a home help program, personal support services for older adults who need only limited assistance, a short-stay housing program to help residents reintegrate into the community, and an independent living program for individuals requiring alternate level of care. HOME CARE @  9 Stay safe. Stay informed. Stay positive. We’ll get through this together. HOME CARE Lockerby Legion Branch 564 2200 Long Lake Rd., Sudbury Mary Michasiw 705-522-6060 [email protected] Veterans Services: Assistance with emergency services, shelter, food, medical issues, assistance of any kind for veterans and their families. North East Local Health Integration Network 1-800-461-2919 or 310-2222 (no area code) Anyone can call to find out about home and community care services and help you access the care you need. Call if you are currently receiving care and have questions or if you would like to access care. Priority Assistance to Transition Home (PATH) – Canadian Red Cross – Transition Assistance Alysha Dumais and Nancy Daigle PATH coordinators 705-674-0737 [email protected] Referrals to the program are initiated by a member of the client’s health care team at the hospital. The PATH Program offered by the Canadian Red Cross helps patients (55+) make the transition from hospital to home safely, smoothly and comfortably. Transitional services include: transportation home, assistance with attaining medication, groceries, equipment or other needs. A member of the PATH Team helps clients connect with essential services in the community. Clients will also continue to receive wellness / friendly calls through their recovery and during the pandemic. The Veterans Independence Program provides funding for services such as grounds maintenance, housekeeping, meal preparation, personal care, and professional health and support services. This program does not replace other federal, provincial or municipal programs. Instead, it is intended to work with those programs to help meet your needs. Veterans Independence Program 1-866-522-2122 (TTY: 1-833-921-0071) veterans.gc.ca @ @  10 Greater Together Resources for Seniors 2020 - 2021 HOME CARE For profit Services: Caregivers are available for grocery shopping, pharmacy pickups, transportation and deliveries. Comfort Keepers – Personal Care/Grocery and Pharmacy Delivery 5085 Hwy 69 North, Unit 16, Hanmer 705-969-1777 Cost: Rates vary per service required. Veteran Service Provider. Services: Personal care, Housekeeping, Grocery & Pharmacy pickup and delivery. For Seniors Only – Personal Care/Housekeeping/Grocery and Pharmacy Delivery 1894 Lasalle Blvd., Unit B 705-522-0679 forseniorsonly.ca Cost: Rates vary per service required. Veteran Service Provider, transition and relocation expert, home support and home care, bilingual service. Concierge Services: downsizing, organizing, packing, move management, estate and content sales, light housekeeping, spring cleaning, yard care. Transportation Services: Alzheimer’s and dementia programs, medical appointments, community programs, grocery shopping and pickup. Approved transportation provider for ODSP. PSW’s/RPN’s/RN’s/ and Companions or Companionship: personal care, care plans, medication reminders, meal preparation Grass cutting services available in Val Caron, Chelmsford, Azilda and Hanmer. Please call for referral. Goshenite Seniors Services – Transition and Relocation, Transportation, Home Care and Home Support Services 705-698-5318 [email protected] services.com gosheniteservices.com @  11 Stay safe. Stay informed. Stay positive. We’ll get through this together. HOME CARE Home Instead – Specialized Services, Personal Care, Companionship and Home Helpers 705-523-1600 [email protected] sudbury.com homeinstead.com/3009 Cost: Rates dependent on service provided. Veteran Service Providers, LHIN Service Providers, Attendant Care Service Providers, Private Care. Specialized Services: Alzheimer’s and dementia support, diabetes/ glucos testing and management, hospice and palliative care support, medication management and administration, nursing services, physical therapy directed exercises, respiratory support, respite care, vital signs tracking, wound care support. Personal Care Services: bathing/ hygiene, dressing/grooming, incontinence care, mobility assistance, feeding support and assistance, hospital discharge assistance. Companionship and Home Helpers: meal preparation, medication reminders, accompany to doctor visits, grocery shopping, laundry and linens, light housekeeping, socialization, incidental transportation. Helpline 230 Alder St., Sudbury 705-523-7000 helplinemedicalalarm.ca 24/7 Emergency Medical Buttons CareLink Advantage 230 Alder St., Sudbury 1-866-876-7401 [email protected] carelinkadvantage.ca carelinkadvantage.ca Technology to keep your loved one safe at home. Advanced system available for seniors with pre-existing conditions such as dementia or Alzheimer’s. @ @  12 Greater Together Resources for Seniors 2020 - 2021 MENTAL HEALTH / EMOTIONAL SUPPORT Open daily from 8:30 a.m. to 10:00 p.m. (no appointment necessary). Operated by professionals with Health Sciences North, Crisis Intervention Services works with individuals of all ages to provide counselling and referral to supportive programs or agencies. Crisis Intervention Services 127 Cedar St., Sudbury. 24 hour hotline 705-675-4760 Physical and social distancing during the COVID-19 pandemic can take its toll on our mental and emotional health. Staying at home doesn’t mean you have to be alone. Friendly chats and professional support are just a phone call away. Hours: 8:30 a.m. to 4:30 p.m. 8:30 a.m. to 4:30 p.m. 8:30 a.m. to 4:30 p.m. 8:30 a.m. to 4:30 p.m. 8:30 a.m. to 4:30 p.m. Offering free and confidential legal advice to low-income Elders and seniors in the following: • accessing supportive housing or poor conditions in long-term care homes • problems with accessing community services and health care • consent and capacity: powers of attorney, decisions about your capacity • physical, emotional or financial abuse • consumer protection issues Elder/Senior’s Advocacy North Madeleine Hebert 705-674-3200 or 1-800-697-8719 [email protected] Note: Service offered to current Canadian Red Cross clients only. Friendly Calls Program is regular calling between a Canadian Red Cross volunteer and a Canadian Red Cross client who may be experiencing loneliness or social isolation. The essential feature of the calls is an opportunity for social connection as well as a security check to make sure that our clients are safe. Friendly Calls Program – Canadian Red Cross 705-674-0737 [email protected] Providing telephone companionship to isolated seniors If you would like to receive weekly friendly calls from one of United Way’s trained volunteers, please contact: Charlene Legacy, Director of Labour and Community Services. Friendly Caller Program 705-560-3330 ext. 223 [email protected] @ @ @  13 Stay safe. Stay informed. Stay positive. We’ll get through this together. MENTAL HEALTH / EMOTIONAL SUPPORT North East Specialized Geriatric Centre A Program of Health Sciences North - Geriatric Mental Health Outreach Service Sudbury Outpatient Centre, 865 Regent St. South, Sudbury 705-523-4988 Hours: 8 a.m. to 4 p.m. 8 a.m. to 4 p.m. 8 a.m. to 4 p.m. 8 a.m. to 4 p.m. 8 a.m. to 4 p.m. Specialized team members provide comprehensive assessment, treatment planning, counselling, therapeutic intervention, health teaching, education, advocacy, consultation and collaboration in order to support older adults with complex mental health needs. Hope for Wellness Help Line 1-855-242-3310 hopeforwellness.ca Offers immediate mental health counselling and crisis intervention to all Indigenous people across Canada by experienced and culturally competent counsellors. Services available in English, French, Cree, Ojibwe, and Inuktitut. Lockerby Legion Branch 564 2200 Long Lake Rd., Sudbury Mary Michasiw 705-522-6060 [email protected] Feeling down? Need someone to talk to? Need information? We can help. Monarch Recovery Services monarchrecovery services.ca Women’s Services 405 Ramsey Rd., Sudbury 705-674-4193 ext. 2225 [email protected] Men’s Services 402 Brady St., Sudbury 705-674-4193 ext. 3224 [email protected] We serve men and women ages 16 and over who are struggling with drug/alcohol addictions. We offer addiction recovery services for many steps of your recovery. Now accepting new referrals for treatment, and now admitting clients into the residential program under strict safety protocols. Counselling Services offered in-person for residents, by telephone, or virtually for community clients. @ @ @